Help Center

Help Center — Pack Beasts LLC

🧭 Welcome to the Pack Beasts Help Center
We’re here to make your shopping experience as smooth and enjoyable as possible. Below you’ll find helpful information and guidance regarding orders, shipping, returns, and customer assistance. If you still need help, our support team is always ready to assist.

🛍️ Order Assistance
Order Confirmation:
Once your order is successfully placed, you’ll receive a confirmation email containing your order details.

Order Changes or Cancellations:
If you need to modify or cancel your order, please contact us as soon as possible. Once your order has been shipped, we may not be able to make changes.

Order Status:
To check your order status, simply review your shipping confirmation email or contact our support team with your order number.

🚚 Shipping Information
Processing Time:
Orders are typically processed within 1 to 3 business days (excluding weekends and holidays).

Estimated Delivery:

  • United States: 5–7 business days after shipment.

  • Europe: 10–15 business days after shipment.

  • International Orders: 15–25 business days, depending on location.

Tracking:
You’ll receive a tracking number via email once your order ships. Tracking updates usually appear within 48 hours.

↩️ Returns & Exchanges
We offer a 30-day return policy from the date you receive your order.
To qualify, items must be unused, in their original packaging, and accompanied by proof of purchase.

To start a return, please contact Pack-Beasts@outlook.com with your order number.
Once your return is approved, we’ll provide a shipping label and detailed instructions.

Please note that customized, sale, or gift card items cannot be returned.

💳 Refunds
After receiving and inspecting your returned item, we’ll notify you of the refund decision.
Approved refunds will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us for assistance.

🧳 Product Information
At Pack Beasts, we carefully design and source our travel bags, luggage, and duffels to meet high standards of durability and quality.
Product descriptions and images aim to be accurate, though slight color or detail variations may occur due to different display settings.

If you have specific product questions—about size, material, or function—our support team is happy to help.

⚙️ Damaged or Defective Items
Please inspect your order upon delivery. If you receive a damaged or incorrect item, notify us immediately.
Provide photos of the item and packaging so we can resolve the issue promptly through replacement or refund.

🧾 Payments & Billing
We accept all major credit and debit cards. All prices are listed in U.S. Dollars (USD) unless otherwise stated.
Please ensure your billing and shipping details are accurate to avoid delivery delays.

If your payment fails or appears declined, check with your bank or contact us for support.

📦 International Customers
We ship worldwide and welcome travelers from every region.
International orders may be subject to customs duties, import taxes, or VAT, depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in our product prices.

💬 Contact Our Support Team
For questions, feedback, or assistance, our customer service team is ready to help you.
You can reach us by email or phone during normal business hours. We aim to respond to all messages within 24–48 hours.

PACK BEASTS LLC
📧 Email: Pack-Beasts@outlook.com
📍 Address: 5083 SW 114TH STREET RD, OCALA, FL 34476, USA
📞 Phone: +1 (575) 727-7073

🌟 Thank You for Choosing Pack Beasts
Your satisfaction is our top priority. Whether you’re planning a weekend getaway or an international adventure, Pack Beasts is proud to accompany you on every journey—with trusted quality and dependable service.