FAQ

Frequently Asked Questions — Pack Beasts LLC

🧭 Welcome to Pack Beasts FAQ
Here you’ll find answers to the most common questions about our products, orders, shipping, and customer service.
If your question isn’t listed here, please contact us — we’re always happy to help.

👜 1. What products does Pack Beasts sell?

We specialize in travel bags, luggage, duffel bags, and accessories designed for durability, practicality, and style.

📦 2. How long does it take to process my order?

All orders are processed within 1 to 3 business days (excluding weekends and holidays). You will receive an email confirmation once your order is shipped.

🚚 3. What are your shipping times?

  • USA: 5–7 business days after shipment.

  • Europe: 10–15 business days after shipment.

  • International: 15–25 business days depending on location.

💰 4. Do you offer free shipping?

Yes, we offer free shipping for all orders within the United States and Europe.

🌍 5. Do you ship internationally?

Yes. We ship worldwide. International shipping rates and delivery times vary by destination.

🧾 6. Will I have to pay customs or import fees?

International customers may be required to pay customs duties, taxes, or import fees as determined by their country’s regulations. These are the responsibility of the customer.

📦 7. How can I track my order?

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for tracking updates to appear.

📬 8. Can I change my shipping address after placing an order?

If your order has not yet shipped, contact us immediately at Pack-Beasts@outlook.com. Once an order has been dispatched, address changes may not be possible.

🧳 9. What if my package is delayed or lost?

If your shipment is delayed or missing, contact our support team with your order number and tracking details. We will work with the carrier to resolve the issue promptly.

⚠️ 10. What should I do if my order arrives damaged?

Please inspect your items upon delivery. If they are damaged or incorrect, contact us within 7 days with photos of the item and packaging so we can arrange a replacement or refund.

🔁 11. What is your return policy?

We offer a 30-day return policy from the date you receive your order. Items must be unused, in original packaging, and include proof of purchase.

💳 12. How do I request a return?

Contact us at Pack-Beasts@outlook.com with your order details. Once approved, you’ll receive a return label and instructions for sending your item back.

💵 13. How will I receive my refund?

Refunds are issued to your original payment method within 10 business days after we receive and inspect your return.

🎁 14. Are sale or custom items refundable?

No. Sale items, customized orders, and gift cards are non-refundable.

🧰 15. What materials are used in your products?

Our bags and luggage are made from high-quality fabrics and reinforced zippers to ensure long-lasting strength and water resistance, perfect for travel and everyday use.

🧼 16. How should I clean and maintain my Pack Beasts bag?

Use a damp cloth and mild detergent to clean the surface. Avoid machine washing or soaking to preserve fabric and structure.

🧾 17. Do you provide warranties on your products?

Yes. We provide a limited warranty covering manufacturing defects for a reasonable period after purchase. Contact us if you experience any issues.

🧳 18. Can I purchase replacement parts such as handles or wheels?

For certain models, replacement parts are available. Please email Pack-Beasts@outlook.com with your product details, and our team will assist you.

📞 19. How can I contact customer support?

You can reach our support team by email or phone:
📧 Pack-Beasts@outlook.com
📞 +1 (575) 727-7073
Our goal is to respond to all inquiries within 24–48 hours.

🏢 20. What is your business information?

Company Name: PACK BEASTS LLC
Address: 5083 SW 114TH STREET RD, OCALA, FL 34476, USA
Email: Pack-Beasts@outlook.com
Phone: +1 (575) 727-7073

🌟 Need More Help?
If you have additional questions about your order, product care, or our policies, don’t hesitate to reach out.
At Pack Beasts, we’re committed to providing dependable service and quality travel gear for every adventure.